Use a utility like soapui and try calling the web service and see what error you get. Alternatively create a dummy filter on remedy itself and consume the web service to see what is happening.
For debugging you can follow the earlier post by Fred. -Karthik On Sep 26, 2012 9:14 PM, "Grooms, Frederick W" <frederick.w.gro...@xo.com> wrote: > Not knowing what version Mid-Tier and what OS, Web Server, and Java we can > only give general help. > > I personally have no problems running ARS and Mid-Tier in a production > environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with > Java (1.5x) running ARS 7.6.04 SP3 (both ARS and Mid-Tier). > > For debugging a Web Service you will definitely want at least Cache, > Session Management, Web Services, Qualifications and Expressions, and > Servlet checked in the Mid-Tier Log Settings. I run Log Level=Fine, > Viewer=File, and Format=Detailed Text. > > What type of error are they getting. Is it a SOAP Fault/Axis Fault error, > or some HTTP error that may be coming from the web server itself? > > Fred > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu > Sent: Wednesday, September 26, 2012 4:00 AM > To: arslist@ARSLIST.ORG > Subject: MidTier logs > > ** > Hi All, > > I have a web service on Remedy application which used to be called > by one Team works application service by sending text data which internally > in Remedy checks for the data based on the team works input data, if data > is presented in the Remedy application it will update one of record field > in remedy as 'Yes/True' else it use to update 'No/false' > > We are getting some failure logs at team works application saying there is > problem at Remedy layer. But we did not find any errors at arerror.log file > and also at armidtier.log. > > > Please let me know how I can configure the log files at mid tier level. Is > this Mid Tier log does present any errors caused by web services on Remedy > application. > > Thanks & Regards > Ravibabu Bhimineni > Steria. > SIPCOTT IT PARK > Chennai, > CUG - 838 4356 > Direct from UK: (9) (0121 673) 4356 > Mobile: 0091 9042249329 > http://www.Steria.com > +9144 47441000 extn 4346 > > This email originates from Steria*. It, and any attachments, may contain > confidential information and may be subject to copyright or other > intellectual property rights. It is only for the use of the addressee(s). > You may not copy, forward, disclose, save or otherwise use it in any way if > you are not the addressee(s) or responsible for delivery. > If you receive this email by mistake, please advise the sender and cancel > it immediately. > Steria may monitor the content of emails within its network to ensure > compliance with its policies and procedures. > Any email is susceptible to alteration and its integrity cannot be > assured. Steria shall not be liable if the message is altered, modified, > falsified, or edited. > _____________________________________________________ > * Steria Limited, number 4077975; > Steria Recruitment Limited, number 1437998. > Registered in England and Wales; registered office Three Cherry Trees > Lane, Hemel Hempstead, Hertfordshire HP2 7AH > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
