There is an ar system email error logs form that records errors. Do you know the exact error text? If not check this form. On Sep 27, 2012 12:47 PM, "patchsk" <vamsi...@gmail.com> wrote:
> ** > Is there a way to know if an error in the remedy email error logs is > from remedy email engine or from an external email server that remedy > connects to like exchange server without turning on debug logs in remedy > email engine. > We are seeing remedy outgoing emails failed due to an illegal character in > the To or CC or BCC field. > An illegal character could be a new line or space or a multibyte > character etc.. > The problem here is the entire email is failing and no one in the To OR CC > or BCC list is receiving the email just because one of the several emails > has a syntax error. > If there are 10 people in the email address list, no one is receiving just > because one email address has issues. > So we want to know if this is limitation on remedy email engine side or > external email server. > I know may be I need to turn on the email engine debug logs to verify it. > Just want to check with the group before going through the approval > process to get logs turned on in our production server. > We do not have a dev env with an exchange server connected. > This is ARServer 7.1. > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
