Hi,
If addresses are incorrect, it does not really matter if the email engine
or your mail server is the complaining party. The messages are not sent.
So why do you have characters that are not OK?
One way to fix this is to send individual emails to each person instead of
one email with "," between addresses.
Just separate the addresses with "return" instead of "," in the
Notification-action, and each user will get an individual email.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> There is an ar system email error logs form that records errors. Do you
> know the exact error text? If not check this form.
> On Sep 27, 2012 12:47 PM, "patchsk" <vamsi...@gmail.com> wrote:
>
>> **
>> Is there a way to know if an error in the remedy email error logs is
>> from remedy email engine or from an external email server that remedy
>> connects to like exchange server without turning on debug logs in remedy
>> email engine.
>> We are seeing remedy outgoing emails failed due to an illegal character
>> in
>> the To or CC or BCC field.
>> An illegal character could be a new line or space or a multibyte
>> character etc..
>> The problem here is the entire email is failing and no one in the To OR
>> CC
>> or BCC list is receiving the email just because one of the several
>> emails
>> has a syntax error.
>> If there are 10 people in the email address list, no one is receiving
>> just
>> because one email address has issues.
>> So we want to know if this is limitation on remedy email engine side or
>> external email server.
>> I know may be I need to turn on the email engine debug logs to verify
>> it.
>> Just want to check with the group before going through the approval
>> process to get logs turned on in our production server.
>> We do not have a dev env with an exchange server connected.
>> This is ARServer 7.1.
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
