SABrown is Steve Brown, a long-time BMC employee; currently he is an SC in the west.
Unfortunately, he didn’t realize how useful it is and isn’t sure where his source code is, so we may not be getting an 8.0 version any time soon… I’ll pass on the good feedback to him! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.com<mailto:anne_br...@bmc.com> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Monday, September 24, 2012 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: functional role question ** I don’t know who sabrown is but kudos to him or her for this neat little utility. I created an Access db with this info, but I didn’t have time to make it really slick, so I end up having to page through ALL the functional roles and permissions until I find the one I need. (Luckily I generally at least know whether what I need is permission or functional role!) This is cool because you punch in what behavior you need and it tells you what permission or functional role gives that. However, one potential ‘gotcha’ I see with this is when a functional role or permission provides multiple app behaviors and you’re okay with users getting one behavior but not the other – if I pick Add or Remove Support Staff from Support Groups, for instance, I don’t see something cueing me that Support Group Admin also gives Access to Modify Incident Templates. At least with permissions, I think ITSM lets you see everything the permission lets a user do at the time you go to add it, but I don’t remember offhand whether it shows the equivalent info with functional roles. In the end, it still boils down to the need to really know both the permissions and the functional roles. – what they do and how willing you are to take on the headaches associated with whatever problems your users create for themselves using their shiny new privileges! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, September 24, 2012 4:22 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
