When I called BMC on Friday they just asked for my Filter, API and SQL logs and said they would get back to me. I imported an ARX file with two good records ato generate the logs. They responded that importing the single bad record I had intially attached to the case caused the error but after importing my record to the Group form they did not get the error; they are still looking at the logs.
I tried comparing good & failed records in an ARX file but with over 770 fields on the form it proved quite challenging. I found a couple of suspects where the problem records had null fields but once I looked at the full ARC and import log files I found that there were records that imported fine with those same null fields and records that were not null that didn't import. Thanks for the advice, I'll continue to work with Support on this one. I have this nagging feeling that somehow the mismatched ARS versions could be part of the problem but even that doesn't really make sense except that the groups were imported via ARX exports from the same older server. -Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
