SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking
something. When I click on a service request to submit (that creates an
Incident); I have the fields phone number, email, quantity and required date
available to me for edit. I get that I can configure which of these fields is
visible. If I modify these fields do they get pushed anywhere to the Incident
OTB without any configurations or customizations? If not, I would assume that
I have to add Phone Number, Email to the AOT, it just surprises me that these
arent available as Target Data out of the box for Incident. So are other
companies just pushing all the header information into the Summary field like
the following: Customer Phone: 555.555.5555Email: joeuser@bmc.comQty:
2Required Date: 10/22/2012 Summary: This is a test OR Are companies adding
fields to the AOT to house these values? ThanksKevin
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