did you check these defects# SW00393868 -SPRTFIX: ON Demand Problem with Phone number mapping to backend requests in SRMS, Fix available with this defect - Fixed in 8.0
SW00429307 - Edited phone number and email are back to the original number/email on Provide Info when submitting SR Request - Fixed in Sp4 Regards/Vaibhav On Tue, Oct 16, 2012 at 9:17 AM, Kevin Shaffer <kevin_l_shaf...@hotmail.com>wrote: > ** > Sorta > > I am noticing, when I make a change to the phone number and email. It is > not pushing the phone number and email to the request or the incident that > is created. I am wondering if this is working as designed OOTB or if > this is a defect with SRM 7.6.04 SP2. > > > > ------------------------------ > Date: Tue, 16 Oct 2012 09:14:31 -0700 > From: taufc...@gmail.com > Subject: Re: SRM Mappings > To: arslist@ARSLIST.ORG > > > ** > Those fields are SR Fields in your variable mapping. Normally, that info > is passed into the requester info for a change/work order/incident. You can > map the fields as you wish to whatever variables you've configured in the > PDT. You can format the data however you wish in the variable mappings > section of the SRD. > Does this answer your question? > > Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! > > Sent from my iPhone > > On Oct 16, 2012, at 9:08 AM, Kevin Shaffer <kevin_l_shaf...@hotmail.com> > wrote: > > ** > SRM 7.6.04 Patch 2 > > I am hoping this is an easy question and I am overlooking something. When > I click on a service request to submit (that creates an Incident); I have > the fields phone number, email, quantity and required date available to me > for edit. I get that I can configure which of these fields is visible. > > If I modify these fields do they get pushed anywhere to the Incident OTB > without any configurations or customizations? If not, I would assume that > I have to add Phone Number, Email to the AOT, it just surprises me that > these arent available as Target Data out of the box for Incident. > > So are other companies just pushing all the header information into the > Summary field like the following: > > Customer Phone: 555.555.5555 > Email: joeu...@bmc.com > Qty: 2 > Required Date: 10/22/2012 > > Summary: This is a test > > > OR > > Are companies adding fields to the AOT to house these values? > > Thanks > Kevin > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
