Lisa, If the Request-ID field does not have a prefix I'll bet that then leading zeros are missing. When you open a .csv in excel it treats Request-ID values as numbers and strips the leading zeros. You can always format the column a special case and set the template as 000000000000000, that's 15 zeros. Save the file and it will and the Request-ID with the correct number of zeros.
Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Wednesday, October 17, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Updates via Import into Asset ** Hello all!! :) We import assets into the AST:XXX forms (for example AST:Monitor). We do not use AIE. Customer imported records into the AST:Monitor form and put hyphens in the serial number and would like to take them out (the hyphens). We exported the data into a .csv file, cleared out the hyphens and now would like to import the updates. Is there an easy way to do this? I tried doing an import using the data import tool (using the Update Old Record with New Record's Data option under "Handle Duplicate Request IDs by") and it wants to add this to the database, not update it. Any ideas? ARS 7.5 ITSM 7.5 Windows 2003 SQL Thanks! Lisa _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
