Mark, Will the submitter ever become an entry in ctm:people? If not, then you can create a service account or dummy user and hard code the info in your integration. If the user eventually becomes a record in your system and you want to update the previous record, you could parse some field nightly to match the person and update those incident records.
Sent from my iPhone On Oct 19, 2012, at 9:05 AM, "Brittain, Mark" <mbritt...@navisite.com> wrote: ** HI All, Have been around ARS 6.3 for a long time but moving to ITSM 7.6.04 is in some ways like stepping on another planet. Have a requirement to create Incident either via email or web services and plan on using the HPDL:IncidentInterface_Create form. In this situation the person making the request will not be in the People form. OOB if the First Name* and Last Name* or First Name+ and Last Name+ don’t match, I get an error. What would be the best way to create the Incident and get around this constraint? Filter with a GoTO?, add something to error filter so it does not first in this situation? Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ------------------------------ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
