Mark: You might want to look at picking up a copy of ARInside to show you workflow associated with various controls on forms. It can answer a lot of these questions for you.
If you've purchased the BMC reporting tool Analytics, I believe you'll need to customize your Business Objects universe in order to see the new Reported Source value(s) and have them available for reporting. I've never seen Reported Source on the Change form - apparently no one cares what the source of CRQs is. Good luck, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, October 22, 2012 9:49 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Reported Source ** Hi All, Sort of new to ITSM 7.6 and need to change the Reported Source in the Incident. I know I need to make the change in the Incident Create and Incident forms. Is there anywhere else? Any workflow behind these value? On a similar note I don't see Reported Source on the Change form or the Change Create form Am I missing something or was it not included? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
