There are at least two options available: 1. You can enable Historical and Current Licensing usage.
16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDF<http://www.bmc.com/supportu/documents/84/15/98415/98415.pdf> Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: * AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. * AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: * License usage for a single user, including each time that the user acquired or released a particular license type * Number of licenses used by all users for a specified application, license type, or license pool See "Displaying license usage" in Chapter 2 of the Configuration Guide. 2. The license usage report can be run via cron / Windows schedule. The executable is produse.exe and is found on the server. It's output is in CSV and could then be parsed. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hari Vishwakarma Sent: Monday, October 22, 2012 11:58 AM To: arslist@ARSLIST.ORG Subject: Automation of license tracking in Remedy ** Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 & ITSM suite 7.6.001): -->Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.com<mailto:hsvishwaka...@gmail.com> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
