I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either!
I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb.... On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller <drew.shul...@gmail.com> wrote: > ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, > but it's very useful. > > I'll be reading something one day and then won't be able to find it a > couple of days later. And, they seem to be adding things as we go along. I > swear, there has been very useful information about 8.0 added in the last > two weeks, after I started the ITSM install process. Some of the 8.0 > information still refers to 7.6.4, and sometimes the information isn't > where you would think it should be. I wish the website ran faster. I do > miss the Master Index. > > But overall it's a good resource. You can add pages or entire sections to > your favorites section on the Dashboard, which is a lifesaver for me. You > can leave a comment on any particular page, which is a huge plus. You can > see the change history of a page. You can generate a pdf or Office document > of any page, or forward a page via email. So it's a living breathing set of > documents that BMC seems to be updating regularly. > > Drew > JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: "Where the > Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
