Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P
On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David <dave.shell...@te.com>wrote: > ** ** > I prefer the old PDF documentation. Note that on our servers, browser > access to the Internet is blocked. So to access any external documentation > is a multistep process. > > I can have the PDF's saved locally on our server that I can open. Or I > can store them on my iPad to view. > > In each case I don't have to go searching for anything. It's in one place > and clearly identified by name. > > Dave > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Friday, November 02, 2012 10:52 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARS Wiki > > ** > I get the sharing aspect of it, but the problem is that it is neither > intuitive or fully baked (a BMC specialty if you ask me). It shouldn't > take me an hour to find documentation and finally have to submit a helpdesk > ticket to do so. And then, they send me the wrong thing because obviously, > they are working with the same system (to their credit!) and can't find the > right stuff either! > > I mentioned to a friend that when I go looking for docs anymore, I feel a > little like Indiana Jones trying to find some weird artifact deep in the > bowels of some dangerous tomb.... > > > On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller <drew.shul...@gmail.com>wrote: > >> ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, >> but it's very useful. >> >> I'll be reading something one day and then won't be able to find it a >> couple of days later. And, they seem to be adding things as we go along. I >> swear, there has been very useful information about 8.0 added in the last >> two weeks, after I started the ITSM install process. Some of the 8.0 >> information still refers to 7.6.4, and sometimes the information isn't >> where you would think it should be. I wish the website ran faster. I do >> miss the Master Index. >> >> But overall it's a good resource. You can add pages or entire sections to >> your favorites section on the Dashboard, which is a lifesaver for me. You >> can leave a comment on any particular page, which is a huge plus. You can >> see the change history of a page. You can generate a pdf or Office document >> of any page, or forward a page via email. So it's a living breathing set of >> documents that BMC seems to be updating regularly. >> >> Drew >> JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: "Where the >> Answers Are"_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
