HI David, It looks like an issue with the value being passed corresponding to the "AR System Server Name Alias" parameter on the "BMC Remedy AR System User Inputs" Panel. Please make sure that AR server name being passed is same as what you used, to install the older version of ITSM.
Could you please send me the "BMCRemedyITSMSuiteInstalledConfiguration.xml" which exists under ITSM home directory. In your case this XML should exist under "/opt/bmc/BMCRemedyITSMSuite" directory and tell me the value being passed corresponding to the "AR System Server Name Alias" parameter? I will tell you how to proceed further, once I have both the above things. Regards, Ripu Daman Bhadoria -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy Sent: Monday, November 05, 2012 9:40 PM To: arslist@ARSLIST.ORG Subject: Issues on ITSM 7.6.04 SP4 Hi, we are trying to upgrade ARServer, Atrium Core and ITSM 7.6.04 SP4. In particular we are making the following steps: ARSever 7.6.04 SP3 - > SP4 Atrium 7.6.04 SP2 - > SP4 ITSM7.6.04 SP3 - > SP4 ARServer SP4 upgrading ok, Atrium SP4 ok but when restart the server, the log rows filler these lines: " log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document root element “log4j: configuration”, must match DOCTYPE root “null”. log4j: WARN Continuable parsing error 5 and column 99 log4j: WARN Document is invalid: not grammar found. " In adding trying to upgrade ITSM SP4 after Atrium Core SP4, the installer it is throwing the message in attached: "Another instance of BMC Remedy ITSM Suite has been detected on ...." But we are not changing the install location. Any ideas? Best Regard David _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"