Adarsh, You are thinking down the correct path regarding API. You will need to write a small, simple API based 'client'. This client could be as simple as a perl script that does a modify on the record in question, that modification could of course trigger the filters you are looking for. The official API's are Java and C, but there are tons others out there (PHP, .NET, Perl, etc).
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Adarsh Sent: Tuesday, November 06, 2012 5:07 AM To: arslist@ARSLIST.ORG Subject: Remedy Integration ** Hi Guys, I am sure you might come across this question in past, if someone could please help me with this .. I am currently working on an integration where users can send a SMS to get an Incident created. Sms sent by an user is captured in one of the table in the arschema. I have created a view table in remedy to view the data in this table. based on the phone no of the users I will be capturing the users details and these details with required fields to generate an incident will be pushed to incident interface create form. Now !!! I dont want to use an escalation to trigger the filters :-( .. even if i write a trigger in the database which would push all the values to incident interface form still the incident wont get created as the filter wont come to know about the table update .. Is there any other way I can get the filter triggered once there is a new entry in the view form. I somewhere read about using API calls or web services but its not mentioned anywhere how to use it. I am using remedy 7.6.04 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
