We had one customer report performance problems with IE9 and latest Flash
(Although internally- we did have better numbers on a reasonably powerful laptop and didn’t observe the delay) We did file an issue with Flash; without luck. Version: Adobe Flash Player 11.3 - Bug 3341161. https://bugbase.adobe.com/index.cfm?event=bug&id=3341161 Yes, other options could be Downgrade flash to 10.3/10.X version or disable flash or use Firefox or any other versions than IE9. Disabling flash- there is bug in 7604 SP2 to SP4 on IE. The contents in the count panel don't show up in IE only. Please refer to attached image. This stands resolved but is not yet part of any of the releases SP on 7604. I will work with BMC support to generate a hotfix here and ask them to make it available For now the defect id for reference: SW00441356: Entry status "Counts" panel disappears on the Incident/Change consoles in IE on setting the flash UI rendering to false. Regards, Ravi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 06 November 2012 22:09 To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Incident Template Loading Slowly I can confirm that IE9 is causing issues for us as well, both in things not loading well and performance problems. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, November 06, 2012 10:25 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Incident Template Loading Slowly We've seen this as well but only experience it when we use IE9 as the browser. We are doing some preliminary testing right now around disabling the Shockwave Flash Object as well. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve McConnell Sent: Tuesday, November 06, 2012 9:12 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Incident Template Loading Slowly Hi, We are using 7.6.04 sp2 and SQL 2008 on a virtual machines. We have a seperate DB, APP and Web server. The client is a Windows 7 with IE 9. Window XP with IE 8 doesn't hav any problem. The problem we are having: When creating an Incident Ticket from a template (we have 80 templates) the template list takes a very long time to come up. After selecting a template it takes another long time to load the fields. We found that when we disable the Shockwave Flash Object the system is extremely fast and the templates load very fast. The BMC desk had us bring our client up in safe mode with networking and said if it was fast then it was something wrong with the client probably. It was fast in this mode. Anyway, Wondering if anyone has run into this issue. Thanks Steve Mcc _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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