An Active Link Guide as an entry point troubleshooting I have done (what am I missing?)
* The application is in Production * The application has 4 different roles for different entry points * The roles have the same group in both the Test & Production mapped group fields * Added the forms to the Access Points (since I couldn't add the active link guides as access points) * A custom Active Link Guide with Application List Label filled in, Application List Display Order filled in, Start Active Link filled in, Permissions are Public Visible for now to get this started but want it to be one of the current roles * Form info for this same guide: Permission are the role visible * Made sure that the test user account has the security group that maps to the role in their user record * Testing o Logged into user tool and nothing in the application list but can see the active link guide in the Object list and it opens as it should o Flushed the MidTier cache then deleted all the files in the Temporary Internet Files folder (to guarantee web client has been flushed), logged into MidTier client and nothing in the application list From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anusha Das Sent: Tuesday, November 13, 2012 6:46 PM To: [email protected] Subject: Re: Issue with Entry Points in 7.6.4 ** There is a place in the application itself where you can see and set entry points. Right click on the application in DEV studio and hit edit application. If you do not see the entry point there, adding it there might fix your issue. ________________________________ Date: Tue, 13 Nov 2012 17:40:18 +0000 From: [email protected] Subject: Re: Issue with Entry Points in 7.6.4 To: [email protected] ** Did you give your entry points a label? You also might want to check the form Visibility and Permissions properties. It's usually one of these three, unless your changes just having been cached yet. You would do the label in the form properties window pane. When you open the pane, you will see the usually Aliases, Appearance, Basic, etc. There is one there also named Labels with Entry Point, New Mode and Entry Point, Search Mode where you would put the label. Hope this helps, Cindy From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, November 13, 2012 11:38 AM To: [email protected] Subject: EXTERNAL: Issue with Entry Points in 7.6.4 ** Hi All - I made an application (in base mode) of 7.6.4 and have it set to Maintenance and have 3 forms with the Search Mode checked and I built 2 active link guides as entry points. I am logging in with a person that should be seeing 4 of these entry points right now but the application list on SHR:LandingConsole isn't showing the application name let alone the 4 entry points. What am I doing wrong? This all worked with ITSM 7.0.3. Thanks ARS 7.6.4 SP 3 ITSM 7.6.4 SP 2 RKM 7.6.4 SP 2 SLM 7.6.4 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 3 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
