Hi Jan, You might be thinking of Mark Gemmell at Devoteam.
http://www.arslist.org/cgi-bin/wa.exe?A2=ARSLIST;74aeb7a6.0912 ++++++++++++++++++++++++++++++++++++ Fri, 11 Dec 2009 03:14:11 -0800 Hi At wwrug09 in las vegas we presented our cti for remedy called "via". It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark ++++++++++++++++++++++++++++++++++++ On Wed, Nov 7, 2012 at 6:42 AM, Jan Lindhardsen <arsl...@dignitas.se> wrote: > Hi All! > > I'm struggling to find some valid info on ways to integrate a client CTI > (telephony) system towards ITSM. > > I have previous done a number of integrations towards ARS, but with User > Tool gone, I believe that it's a complete new ball game? > > Does anyone here at the list have any real world experience of this? Or at > least any information to share? My good friend Google seems to come out > short handed on this one, which makes my a bit nervous… > > I Believe that I read about a european partner who developed a solution > for this, a year or two ago… But I cannot find any proof of this as of now > :-( > > > Any help is highly appreciated. > > Best regards, > Jan > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
