Hi Marcelo, I think you will find that 112 is not the only dynamic access group used in ITSM. From memory field 1 is also set to allow members of group 60900 to view data. This group is for the vendor support group.
Check the permissions on 1 to confirm. Rod On Nov 17, 2012 9:08 AM, "Martinez, Marcelo A" <marc...@cpchem.com> wrote: > ** > Hello List, > I need your help. In our previous ARS 7.1/ITSM 7.0.03, I had an escalation > that ran against the HPD:Help Desk form every few hours and looked for a > specific support group assignment (ie. Assigned Group = HR Group). If the > HR Group was the assigned support group, then it would do a set fields > action and change fieldID 112 (Assignee Groups) to a particular group (ie > 1000000300). All members of the HR Group were part of the 1000000300 > group; everyone else was not. This action allowed *only* members of the > HR Group to be able to see incident tickets assigned to them. > If at any point the HR group reassigned the incident to any other team, a > field, which fires on modify, would set fieldID 112 back to the original > 1000000006 (group everyone is part of). > > Now, we are moving to 7.6.04. I have created the 300 group and added > members, escalation, and filter. But members NOT in the 300 group are still > able to see incidents which have Assignee Groups = 1000000300. > My understanding is that EntryID (field ID 1) gets its permissions from > Assignee Groups (field ID 112). I have verified my workflow and field ID > 112 is being set correctly. > I have flushed cache and restarted ARS.. to no avail. I’ve read the docs > and as I understand this should work. –As it did in 7.0.03. > > Am I missing something here? Is 1000000006 being set somewhere else? And > is EntryID permissions any different than what they used to be? > > Thanks and good weekend, > > *Marcelo Martinez* > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
