Analytics is a separate product – and I’ll warn you, the licensing is a bit pricy. Analytics comes with the ITSM universe by default. If you wanted to run reports that pull info from both ITSM and a custom Remedy app, you’d need to customize the ITSM universe to include your custom apps. If you truly didn’t need ITSM data for reports, then I expect you’d need to build a separate universe and I have no idea how complicated a procedure that might be.
I would also recommend doing some research on what versions of AR System Analytics can link to. I’m thinking that we’ve had to either upgrade our Analytics in parallel with another upgrade we did (couldn’t say offhand whether that was AR System or ITSM) or else delay upgrading Analytics in order to ensure compatibility with our existing system. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Tuesday, December 04, 2012 3:45 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports ** I have a client who would like to use Analytics with a custom application and not the ITSM Suite. Should they contact the local Sales Rep for a price on Business Analytics, or is this a product that comes with ARS. On Tuesday, December 4, 2012 5:28:42 PM UTC-5, Easter, David wrote: ** I suppose it could. It comes with a Business Objects universe tailored to BMC Remedy applications but when you purchase the Premium upgrade (which is required to integrate with the Mid-Tier anyway), you get the entitlements to all the features within Business Objects Premium Enterprise. From there you could create your own custom reports with AR System as the data source, I’d expect. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Elry [mailto:elry...@gmail.com<javascript:>] Sent: Tuesday, December 04, 2012 2:24 PM To: ars...@googlegroups.com<javascript:> Cc: ars...@arslist.org<javascript:>; ars...@arslist.org<javascript:>; Easter, David Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Hi David... Can BMC Analytics be used with custom applications? On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by the version of the embedded engine. Later editors will potentially insert constructs that are not recognized by the AR System web reporting engine - thus later editors are not supported. If/when the version of the embedded engine is updated to a later version, I expect that an equivalent version of the editor would be supported. If you have complicated reporting needs, BMC recommends considering the BMC Analytics product - which is designed to fulfill the business needs of customers with mature reporting requirements. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 04, 2012 7:57 AM To: ars...@arslist.org<mailto:ars...@arslist.org> Subject: Re: Using a BIRT Editor to Create or Modify Web Reports Do you know if there are plans to support later versions? ITSM 764 sp2 I just tried 4.2.1 and was able to create a report using the AR System ODA driver but it would not run from the Midtier. I received missing object errors. Hay anyone else had luck using later versions? Thank you Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
