I would first check who owns the directory and files ls -ld /opt/bmc/ARSystem/bin/ ls -l /opt/bmc/ARSystem/bin/
This will tell you the user who owns the files and directory. You need to stop ( in order to get the .lck file released) and then start the ARsystem. root user is super user and able to stop/start services no matter who owns the above files/directory. Hope this helps. Regards/Vaibhav On Tue, Dec 4, 2012 at 3:16 PM, Brittain, Mark <mbritt...@navisite.com>wrote: > ** > > Hi All,**** > > ** ** > > On my development server is issued the command > /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something > wrong or do I have an issue somewhere?**** > > ** ** > > Action Request System shutdown in progress.**** > > Action Request System Monitor shutdown failed**** > > Action Request System Server shutdown failed**** > > Action Request System Dispatcher shutdown failed**** > > Java Plugin Server shutdown failed**** > > Action Request System Assignment engine shutdown failed**** > > ** ** > > The following processes could not be stopped and may need to be manually.* > *** > > ** ** > > ARS 7.6.04 SP3**** > > ITSM 7.6.04 SP2**** > > ** ** > > Thanks**** > > Mark**** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
