Christopher,
Thanks. Not even BMC support know that. Now I wonder what version of ARS does it need. Thanks again and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Saturday, December 08, 2012 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) ** You might want to check the online docs - a BMC Software Customer Support Notice went out on 26 Nov highlighting this: Type(2) Description Date Link Online Technical Documentation Online Technical Documentation Online documentation for the BMC Chat 8.0. November 15, 2012 HTML <https://docs.bmc.com/docs/display/chat80> (3) Product Version(s) BMC Remedy IT Service Management Suite 8.0.00, 7.6.04 I downloaded the pdf docs that day, but have yet to dig into them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, December 08, 2012 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) ** I wonder if there is some confusion regarding what is now BMC Chat and what was my-eService Virtual Agent. We were a my-eService customer and used Virtual Agent with AR 7.5 and Help Desk 6. Now that BMC owns my-eService I am not sure if it is possible to get older version of the product. If it is possible to get it in a pre-BMC Chat version, that might be what was discussed with the manager. The last version of Virtual Agent we worked with was 7.2 but I can't imaging it changed too drastically (the Remedy pieces anyways, the UI did become more webby). The way it was designed pre-BMC it was pretty self-sufficient and you just have to plug it into your existing Incident Management system and people data (we use a custom form). Since BMC incorporating it so quick it make me think they didn't change it too much to get it out the door. Again this is speculation since I haven't see Chat 8.0. I am not surprised that support doesn't have the pre-BMC documentation or know too much about it since it was a pretty recent acquisition. Jason On Sat, Dec 8, 2012 at 3:06 PM, Remedy <rem...@richter-home.net> wrote: All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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