As I mentioned, below, the link that Prof. Strauss forwarded is regarding the upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT Service Management Suite (which is a marketing bundle that contains a bunch of products).
-David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, December 10, 2012 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, "Easter, David" <david_eas...@bmc.com> wrote: > The naming is a little confusing. Just think of it this way: > > BMC Chat - upper-case "Chat". This is the product that was obtained from the > my-eService acquisition and in the doc link that Prof. Strauss forwarded. It > is intended primarily to provide a Virtual Chat agent for end users as well > as communication with end users. > > http://www.myeservice.com/wp/products/ > > chat - lower-case "chat". This is functionality provided by AR System that > utilizes integration with an XMPP chat server (like OpenFire). It is used > primarily for communication between back-end technicians - not with end users. > > https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat > > The chat (lower case) functionality was first introduced in AR System 8.0.00 > / ITSM 8.0.00 - so it's not available in previous versions of AR System / > ITSM. > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn > Sent: Monday, December 10, 2012 7:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) > > If it was the same briefing that I attended, I believe the line may have been > blurred a bit between SRM, the AI agent, and the rest of the chat > functionality. I recall the BMC folks saying that SRM 8.0 was compatible > with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The > chat functionality did seem kind of cool, especially since they said it could > be integrated with Office Communicator. > > My suggestion is to go to your sales person if support is not helpful. They > should be able to easily get someone to get that information to you since it > is a feature that BMC seems to be proud of. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy > Sent: Saturday, December 08, 2012 5:06 PM > To: arslist@ARSLIST.ORG > Subject: The New BMC Chat (what version of ARS and ITSM will it work on) > > All, > > I hope you're having a great weekend. > > Now for my strange issue. > > My management team came back from Houston and was demoed the new BMC Chat, > that was released with ITSM 8.0. > > During the meeting someone informed one of the managers that BMC Chat could > be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked > to get more info. > > When I asked BMC support they say that is not true. Yet they cannot find any > documentation that says that (i.e. no compatibility list) and in fact could > not find any of the documentation on BMC Chat (I found it on my own, but > compatibility was not part of what I found). > > So I am I at a loss. > > On one hand I have a manager that says he was told (by someone at this > executive meeting in Houston that it will work with our current version and > on the other BMC support that cannot even send me a compatibility doc (or > even find anyone that can answer my question). > > Any ideas? > > Howard > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
