Hi All & TGIF, We are new to ITSM. One question that has come is what is search criteria when I select Assigned to All My Groups in the Incident Console? Let's say I am in the IT Staff group. Are the results where the Assigned Group = IT Staff, the Owner Group i= IT Staff or both?
I tried to figure this out by running Active Link logging and thought I had it until I encountered PERFORM-ACTION-ACTIVE-LINK 128 1000001767 Is there an easy way to find the active link? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
