Make sure you enter the number of licenses correctly as 1. I once recall entering it as 3 as 3 licenses are issued by the AR Server license, because that's what I 'thought' I should be entering as I looked up the key from the web page and not from the email that gets generated a while later.. Then realized my mistake and modified the number to 1 and it worked as valid..
Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of hornetload1 Sent: Monday, January 07, 2013 8:41 PM To: arslist@ARSLIST.ORG Subject: Re: Restoring an ARSystem MS SQL DB to new Virtual Server Env ** Sorry this is late. I have ran into this problem on multiple AR Server builds. I build all different combinations of OS and database versions of Remedy. Honestly, sometimes the licensing works like it is suppose to and sometimes it doesn't. If you have already verified what everyone has said then you have done everything you can. What I did is remove the license, reapply the full license key and then restart AR System. I had to do this over and over again. Until it finally would take the key. Sometimes it would do it once, sometimes it took MULTIPLE times. I don't know why. But this has what I've run into. I just wanted you to know that you are not alone. Thanks On Mon, Dec 31, 2012 at 2:42 AM, Hullule, Kiran <kiran_hull...@bmc.com> wrote: What about generating license key against your actual MAC address (ipconfig /all and first ETH0 mac address) instead of generating license Key against what you see on Add/Remove License form (top right corner) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bryan Stevenson Sent: Saturday, December 29, 2012 3:03 AM To: arslist@ARSLIST.ORG Subject: Re: Restoring an ARSystem MS SQL DB to new Virtual Server Env Permanent license key. I've verified that it's a valid key. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
