I've handled this in the past by using a dummy People record. Usually, it's a service account from the application pushing the data. For example, if it was SAP, the first name would be SAP. Last name would be System. You get the idea.
Sent from my iPhone On Jan 8, 2013, at 4:39 PM, "Brittain, Mark" <mbritt...@navisite.com> wrote: ** Hi All, I have a requirement to provide a web service where an external system can submit a Incident or Change. The challenge I am facing is that in many cases the First Name and Last Name included in the Request is not listed in the People form in ITSM. As of yet I have not been able to identify what information I need to substitute to satisfy the workflow requirements. I am sure this is not the first time this has come up. Any suggestions would be greatly appreciated. ITSM 7.6.04 SP3 Thanks mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ------------------------------ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
