Meta-Update will do it at the API level. That will be inside Remedy.
If you want Remedy access to the attachments, you will need to go through the API. If you need to store them in the db without the API then you will not have them appear in Remedy records and you could certainly devise something to extract them to a file system through Remedy but it may be more work than you imagine and going through the API and having the attachments be in the Remedy known tables is the way to go. Meta-Update trial licenses are free and are completely unrestricted in your use of Meta-Update. A script for this would be a matter of a few minutes. Cheers Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: January-10-13 21:08 To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 attachments I haven't done it in a while, but I believe using Remedy import with attachments the attachment can be imported Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theresa Miller Sent: Thursday, January 10, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 attachments We currently store Remedy custom application attachments in a filestore on the midtier server (instead of the remedy db) because some of them are quite large and can't be split. The current process is to use an active link run process to open a file path for each specific record (create if one doesn't exist, using PHP) The remedy midtier can not handle attaching large files and just hangs; although the user client has no issue. Our users only access midtier. We have a need to move the attachments off the filestore (and off the midtier server) due to security concerns and place them in a database. Does anyone have a way of attaching files at the db level (inside or outside of remedy db) without using the midtier? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org> www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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