There is a table on Pg 355 of the Integration guide
<name></name> Name=$NULL$ or xsd default
When the XML element has empty content, AR System first tries to use the
xsd default if it exists. (There are two different defaults-the AR System
default value and the xsd default value. For empty contents, AR System always
uses the xsd default value.) Otherwise, it sets the field to NULL.
In order to have the Form Default used you should remove the element completely
from the soapUI payload
Missing <name> Name is not modified, or it is set to AR default. (when
minOccurs=0)
When an XML element is missing, AR System treats it the same way as a
missing field. Therefore, in a create operation, the field to which the XML
element is mapped assumes the AR System default value (or NULL if there is no
default). In a set operation and in consumption, the field remains unchanged.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, January 22, 2013 9:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." while
consuming a AR System published web service.. <<<RESOLVED>>
**
Hey Jason,
Thanks. Tried it.
Taking it off and setting the MinOccurs to 0 doesn't still pick up the default
from the AR Server but returns a 500 error. So I'm stuck with having to define
it as a DefaultValue in the WSDL or setting it in the Request envelope.
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, January 22, 2013 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." while
consuming a AR System published web service.. <<<RESOLVED>>
**
I have seen the same thing with soapUI. I just go through and remove the
question marks between the tags.
Jason
On Tue, Jan 22, 2013 at 4:51 PM, Joe D'Souza <jdso...@shyle.net> wrote:
Yes I am using soapUI. I thought that ? indicates no value.
If however you leave ? for drop lists, the WSDL plugin does use the field
default if it's a required field in the ARS.
I tried the element with <element></element> and got the 500 error. Would that
error go away if I changed the minoccurs on required character fields to 0 and
define defaults to all those required character fields?
I'm hoping it will..
I'll try that as a test to see..
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, January 22, 2013 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." While
consuming a AR System published web service.. <<<RESOLVED>>
Required (In XML minOccurrs = "1") means it has to have a value. All the
MidTier does for required (I think) is validate that the element has data. I
think all type checking and actual data validation is from the AR Server
processes.
For the ? issue, are you talking about what you see in soapUI? It is soapUI
that puts in the ? for each field not the MidTier server. If you consume the
WSDL with some other SOAP client you shouldn't see the ? in the fields. If you
pass in ? in the field then you are passing in a valid character and the XML is
satisfied.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, January 22, 2013 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." While
consuming a AR System published web service.. <<<RESOLVED>>
**
Fred!
You were bang on your buck there! It did turn out that the WSDL plugin barfed
at the bad date and date time format. I didn't turn on any further logging but
went on to correct the date format as per the standards documented at
http://www.w3.org/TR/xmlschema-2/#dateTime. So I corrected the regular Remedy
like string of 01/22/2013 10:22:00 AM that I was sending to confirm the WSDL
standard => 2013-01-22T10:22:00-09:00 for the Alaskan time zone, and the
request went right through and created a Remedy record!
I however do not like the way the WSDL plugin handles default values defined to
Character fields that are required. It saves "?" to the field if you send
<element>?</element> with the envelop. While it works perfect for defaults on
drop down fields if the value for the drop down fields is left at
<element>?</element>. Is that a known issue too? It should have treated the
question mark as null but it takes it literally and commits the "?" as a value
to that character field. Is this a possible bug??
I have tried <element></element> for required field and I get the 500 error so
obviously it either requires me to put a value or at least leave the "?" in
there. But leaving the "?" in there takes it as the literal value and does not
replace it with the default in case of Character fields. I have not tried this
with integer or real or decimal data types that are required but I'm expecting
that to work correctly as the drop downs (which are integers) work correctly.
Joe
-----Original Message-----
From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Tuesday, January 22, 2013 4:59 AM
To: ARS Discussion List
Subject: RE: Possible reasons for "500 - Internal server error." While
consuming a AR System published web service..
Fred,
You might have something here, and if this turns out to be the cause, then the
error reporting is not accurate. I'll try this tomorrow.
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, January 21, 2013 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." While
consuming a AR System published web service..
What is your Logging set for in the MidTier Web server?
Log Level: Fine
Log Viewer: File
Log Format: Detailed Text
Categories: Set All On
You may be encountering an old bug I had found where an invalid date format
will cause an internal error and a restart
1/18/2013 12:00:00 PM Should be invalid and error as it is not in the valid
XML DateTime format http://www.w3.org/TR/xmlschema-2/#dateTime
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Saturday, January 19, 2013 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possible reasons for "500 - Internal server error." While
consuming a AR System published web service..
**
Yes I agree the date time format used in SOAP is a little different than the
one I sent with my request, but the error I'm getting is not because of that.
It's a communication error. Once I am past the communication error, then I
could go further.
A colleague tried consuming a WS to see if we can at least consume, and that we
can with no problems. For some reason there is a problem publishing. I will
need to look at this on Monday when I get back, and may use your def as a test
to see if that works since you have already tested it to be working.
Thanks for your help. Appreciate you going out of your way to create a POC
(proof of concept) that I could borrow to test. Something tells me it might
possibly be a firewall issue although I did check to see if there is anything
there. I'm not a security expert so I must have missed something when I checked
the settings..
Joe
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