I don't see "Service Management Specialist" anywhere in the config. Why does the configuration and legal license naming have to be so convoluted?
Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/ licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David <david_eas...@bmc.com> wrote: > The ITSM Suite user license bundle that you'd need is the Service > Management Specialist. > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Wednesday, January 23, 2013 11:05 AM > To: arslist@ARSLIST.ORG > Subject: Re: License question > > Hi, > > The task forms does not seem to be tagged with a licensed application. > > In other words, an AR User Fixed/Floating would be adequate. > > Check with your sales rep what kind of license you should actually order. > Probably a Specialist Fixed/Floating... > > Best Regards - Misi, RRR AB, http://rrr.se > > > I was wondering if anyone knew what type of license a user would need if > they > > were just working on modifying tasks in Task Management. I see Task User > > doesn't have a license type required, but would they need to have an AR > User > > Floating/Fixed? > > > > [Description: Description: Description: > cid:image001.png@01CB1CFE.724B27B0] > > IT Accounts & ITSM Enterprise Applications Manager > > University of New Hampshire > > Client Services > > Primary: (603) 862-2377 > > Alternate: (603) 862-4242 > > paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu> > > http://accounts.unh.edu<http://accounts.unh.edu/> > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
