It’s not so much the forms as it is the views… In the 7.6.04 and 8.0.00 release, all fields in a form are added to the view overlay and are editable when you created a view overlay. This behavior masks even the base fields from any upgrades or hotfix. In other words, if you have a view overlay and an additional field is added to the base form (either by BMC or via a custom object), it currently does not “show through” into your view overlay.
It is tentatively expected that the 8.1.00 release will address this issue. This is one of the more commonly identified limitations of overlays when we talk with developers/customers. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ersland, Rhonda Sent: Monday, January 28, 2013 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Overlays and Original Forms (Easy Question) ** In the BMC Remedy Action Request System 7.6.04: Form and Application Objects Guide, page 122, there is a section stating: “Overlays do not perform the following functions:” “Automatically merge customizations with functionality added during upgrades. For example, if a filter has three new actions in an upgraded application, those actions will not automatically be added to the filter’s existing overlay. Instead, you must identify the new actions by comparing the overlay to the upgraded origin object and then add them to the overlay if you decide to use them.” It is not clear if that same logic pertains to new fields added to a BMC developed form. I do know that the Best Practice Conversion Utility (BPCU) is the solution to identifying differences between existing and upgraded objects, and this utility is used to convert changes into overlays and custom objects. I hope this helps. Rhonda From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Monday, January 28, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Overlays and Original Forms (Easy Question) ** We are using ARS 7.6.04 I have a simple change I would like to make to a form (turning on the What's This feature by going to Properties/Menu Access/ and checking "help") I'm surprised that this feature isn't automatically turned on, but I'm new to the OOB ITSM. So I have to create an Overlay to the form to change this, no problem. My question is, when we eventually upgrade to 8.0 this overlay will not be touched (thus keeping my customization), but the original form below it might change (like maybe a new field, etc). Are these changes to the original form when upgraded, show up on the Overlay? Just trying to understand...... Thanks! Lisa _ARSlist: "Where the Answers Are" and have been for 20 years_ [https://logos.firstrepublic.com/FRB.jpg] ________________________________ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
