Thanks so much Rhonda! That's what I thought.....ugh.... On Mon, Jan 28, 2013 at 2:55 PM, Ersland, Rhonda <rersl...@firstrepublic.com > wrote:
> ** > > In the BMC Remedy Action Request System 7.6.04: Form and Application > Objects Guide, page 122, there is a section stating: **** > > ** ** > > “Overlays *do not *perform the following functions:”**** > > “*Automatically merge customizations with functionality added during > upgrades*. For example, if a filter has three new actions in an upgraded > application, those actions will not automatically be added to the filter’s > existing overlay. Instead, you must identify the new actions by comparing > the overlay to the upgraded origin object and then add them to the overlay > if you decide to use them.”**** > > ** ** > > It is not clear if that same logic pertains to new fields added to a BMC > developed form. I do know that the Best Practice Conversion Utility (BPCU) > is the solution to identifying differences between existing and upgraded > objects, and this utility is used to convert changes into overlays and > custom objects. **** > > ** ** > > I hope this helps. > Rhonda **** > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes > *Sent:* Monday, January 28, 2013 10:19 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Overlays and Original Forms (Easy Question)**** > > ** ** > > ** **** > > We are using ARS 7.6.04**** > > **** > > I have a simple change I would like to make to a form (turning on the > What's This feature by going to Properties/Menu Access/ and checking > "help") I'm surprised that this feature isn't automatically turned on, but > I'm new to the OOB ITSM.**** > > **** > > So I have to create an Overlay to the form to change this, no problem.**** > > **** > > My question is, when we eventually upgrade to 8.0 this overlay will not be > touched (thus keeping my customization), but the original form below it > might change (like maybe a new field, etc).**** > > **** > > Are these changes to the original form when upgraded, show up on the > Overlay?**** > > **** > > Just trying to understand......**** > > **** > > Thanks!**** > > **** > > Lisa**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > [image: [First Republic Bank logo]] > ------------------------------ > ** > ** > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you received > this in error, please contact the sender and delete the material from any > computer. This message cannot be guaranteed to be secure or error-free. > > First Republic Bank and its related entities do not take responsibility > for, or accept time-sensitive instructions sent by email including orders, > funds transfer instructions or stop payments on checks. All instructions of > this nature must be handled by direct communication, not email. > > We reserve the right to monitor and review the content of all email > communications sent or received. Emails sent to or from this address may be > stored in accordance with regulatory requirements. > ** > ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
