Just to validate you have mappings in your Approval form for Close down? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anandakumar L Sent: Tuesday, February 12, 2013 1:53 AM To: arslist@ARSLIST.ORG Subject: change moves automatically close after closing task
Hi Team, We have an issue that when users try to update the Implementation phase task to close in CRQ staqe "Scheduled" or "Implementation In Progress", the related CRQ automatically moves to close without getting the closedown approval even though it is defined for this phase. Please let me know what should be the issue? Version details are: Remedy version - 7.6.04 SP2 ITSM version - 7.6.04 Thanks, Anand _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
