Ramy, Those fields are being validated against the CMDB. It is likely that something like the reconciliation ID is different in your source environment than your destination. I'm assuming you are relating CI's in your template? You would need to update your template import file with the correct service and CI recon ID from your target environment before doing the import.
Sent from my iPhone On Feb 24, 2013, at 3:00 AM, "Ramy S. Ayoub" <ramyay...@gmail.com> wrote: ** After importing the templates there are errors in all the records stating that the Service ReconID , CI ReconID , have invalid values it seems that the new file has a problem with the data as well. do we missed any step before starting the Templates import ? 7.6.4 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
