Hi,
I have some not-so-good experience with hierarchical groups, and we are
working on 7.6.04 SP2/3.
A couple of things has happened:
1. The inheritance seems to become corrupt at times
2. The arreload utility clears instead of fixes the relationships
3. When exporting/importing definitions between servers, we have experiencing
that permissions gets duplicated, and the relationships are changed from
something defined in the group-form to hard-coded values on the actual fields.
For example when you open field-permissions in dev-studio, you will see a
single group 10 times...
The customer has not taken the time to report this last thing to BMC, as we
have been able to fix it by editing def-files more or less manually.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hierarchical groups were added in 7.6.03 of AR System.
> They are fully functional and provide the capability to any application who
configured themselves to use the functionality.
> NOTE HOWEVER that the ITSM solution has not added support for hierarchical
groups
> to the solution at this time (it is not in 8.1).
> A custom form can take advantage of the functionality. We have had some
customers
> customize ITSM to add the functionality (it works just fine as AR System
supports
> it fully once the application adds the necessary definitions).
> So, it is an AR System capability but not exposed through ITSM so if you are
looking only at ITSM as an interaction, you may not have seen this feature.
Doug Mueller
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Thursday, February 28, 2013 1:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> I know you'll point me to a page somewhere in the volumes of documentation,
but when did hierarchical groups come to the playground (what version) and
how
> do you define them. Sounds like something that folks needed back in ITSM
5.5.
> ----- Original Message -----
> From: "Doug Mueller" <doug_muel...@bmc.com>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, February 28, 2013 3:58:58 PM
> Subject: Re: RequestID of Remedy Group
> Everyone,
> Actually.....
> You need to be careful because the Group List is the list of EXPLICIT groups
you
> are a member of. These are the groups to which you are specifically
assigned.
> There are also the Computed Groups of which you may be a member based on
your
> membership in the various explicit group assignments and your login name.
These
> are in a different read-only field on the User form that is updated for you
by
> the
> system to show which ones you matched.
> Then, there is the hierarchical group feature which if used means that you
being
> explicitly assigned to one group may also grant you permissions to other
> groups
> which are below you in the hierarchy.
> Next, there is the Public group which of course grants you some permissions
but as
> everyone is in this group, you can assume this group.
> At you know what groups you are a member of.
> Of course, you dynamically become a member of the Submitter and Assignee
> groups
> based on your login ID being in the corresponding fields on per record basis
> as
> well.
> OK, this finally gives you the list of all groups of which you have access.
So, depending on what the purpose of getting this list is, remember, there
are
> all
> kinds of issues with getting the group list -- is it the explicit group list
or the
> expanded group lists that tell you what you additionally have access to.
Then, if you are using this to determine access, you need to consider both
the
> direct group assignment of permissions and the row level security permission
assignment and then the presence of any group in your expanded group lists
being in
> data fields.... But, that is a discussion for a different day.
> I hope this helps,
> Doug Mueller
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent:
Thursday, February 28, 2013 5:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> That'll only give you ITSM permissions, the 'Group List' field in the User
form will give you the rest.
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
> Sent: Thursday, February 28, 2013 12:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RequestID of Remedy Group
> **
> CTM:People Group Association. Query for particular User..
> Dhananjay
> From: Sayali Mahajan [via ARS (Action Request System)]
[mailto:ml-node+[hidden
> email]]
> Sent: 28 February 2013 12:22
> To: Dhananjay Deshpande
> Subject: RequestID of Remedy Group
> **
> Hi,
> Is there a query/table to get the RequestIDs of all groups connected to a
Remedy User?
> Any help will be appreciated. Thanks in advance.
> Regards,
> Sayali
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