When installing ARS 7.5.x,  we had to hardcode a 32 bit client (Sybase
12.5.4 SDK  was the last available for Sybase if memory serves) to get the
install to work against Sybase although we were using a 64 bit database
(Sybase 15.0) .

I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e.
if it finally uses a 64 bit client.

Good luck, and please do share your results!


Susan Bisanti 
SSS - Science Portfolio - SSC 
2121 Trans-Canada Highway, 
Dorval (Quebec) H9P 1J3 
susan.bisa...@ec.gc.ca 
Telephone 514-421-4666 
Facsimile 514-421-7231 
Government of Canada 

Susan Bisanti
SSS - Portefeuille des sciences - SPC
2121 route Transcanadienne,  
Dorval (Québec) H9P 1J3 
susan.bisa...@ec.gc.ca 
Téléphone 514-421-4666 
Télécopieur 514-421-7231 
Gouvernement du Canada 


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man
Sent: 04 March, 2013 10:22
To: arslist@ARSLIST.ORG
Subject: install ars 8 against sybase15 doesn't work

dear list,

we are trying to install a simple banana ARSystem 8 againt a sybase15
database.
We keep getting '64 bit client not found'
We are having ars 7.5 running fine on the same machine And our sybase dba
who are well experienced looked at the OCS and they say there is no prob on
that side.
We had 2 webex with BMC
During first one, after 3 hours the engineer could recon there was a prob
with the installer.
At the second webex, the engineer said its our environment which is
problematic My management is now upset with these turning around thing with
BMC They are seriously considering something else like jira I am wondering
whether somebody from this list could help as the resailer is not able to do
more.
Any idea/tips/help is very much appreciated Serouche




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