Hi Fred,
Thanks for your reply. In testing with my dev server, I find the following:
SoapUI says:
<soapenv:Fault>
<faultcode>soapenv:Server.userException</faultcode>
<faultstring>ARERR [90] Cannot establish a network connection to
the AR System server : Connection refused my_ars_server:33000</faultstring>
<detail>
<ns1:hostname xmlns:ns1="http://xml.apache.org/axis/";>
my_ars_server.ncsu.edu</ns1:hostname>
</detail>
</soapenv:Fault>
In the #status# header I see: HTTP/1.1 500 Internal Server Error
A PHP program calling a web services says:
An error occurred while getting the call: SOAP Error: ARERR [90] Cannot
establish a network connection to the AR System server : Connection refused
my_ars_server:33000[locutus:~/MyRemedyPHP_API]
So I guess this is ok in the sense that the PHP recognizes this as a
failure. I was just curious if anyone was doing anything different to
provide anything more informative.
Thanks.
Larry
On Mon, Mar 4, 2013 at 2:33 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> If the ARS Application is down doesn’t the Web Service call result in a
> SOAP Fault with an Unable to connect to server error?****
>
> ** **
>
> Fred****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *L G Robinson
> *Sent:* Monday, March 04, 2013 1:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Best way to "out of service" a Mid-tier server****
>
> ** **
>
> ** ****
>
> Hi Folks,****
>
> ** **
>
> Recently, my DBAs migrated my Remedy Oracle DB to new hardware. This
> activity necessitated an extended outage for my users. Typically, when my
> system will be unavailable for an extended period, I install temporary
> replacements for some HTML and JSP pages so that I can display information
> about the outage and point to status pages, etc.****
>
> ** **
>
> For my Mid-tier users, I usually replace the index.html file in the Tomcat
> "webapps/ROOT/" directory and I also replace the
> "webapps/arsys/shared/login.jsp" page with a redirect to an information
> page. This all works well.****
>
> ** **
>
> My question is about the Mid-tier servers that we have designated as part
> of a pool of servers dedicated to responding to web service requests. Since
> there may or may not be a person sitting in front of a browser for these
> servers, I'm looking for suggestions on the best wat to "out-of-service"
> the web service Tomcat servers. The web services might be called by a PHP
> web page or they might be called by an automated process using a Perl or
> PHP script. I want to fail in such a way that the user (person or script)
> knows that it failed and also provide useful information about why it
> failed. Any suggestions?****
>
> ** **
>
> ARS: 7.6.04 SP3 201201302357****
>
> Oracle: 11.2.0.3.0 - 64bit****
>
> Mid-Tier: 7.6.04_SP3_201208101612_Hotfix****
>
> Tomcat: 6.0.35****
>
> JAVA: 1.7.0_05****
>
> ** **
>
> Thanks.****
>
> Larry****
>
> ** **
>
> Larry Robinson****
>
> Remedy Developer / Administrator****
>
> North Carolina State University****
>
> Raleigh, NC USA
>
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