Hi Kerry, Remedy Integration Kit. (I think its integration). It's what is used for the BMC installers. Its like a driver program on steroids. In the suggested case, it would replace the Remedy Import Tool.
You could have a directory copied to the persons desktop with the Remedy Import Tool. It doesn't have to be installed. Or you could write something although the whole maintenance issue with that type of thing is something you want to think about. dataimport.bat again doesn't have to live on the server. It can be on his/her desktop including the mapping. As long as there is java there, you are good to go. You might want to speak to Misi to see if his product can take a csv as well as an arx http://rrr.se/en/products/rrrchive.html Or if you want to stick to workflow, then create an attachment table for your person to save to. Then use the save attachment workflow and run process to execute anything that is server side for example the data import etc. Good luck Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin > At the risk of sounding stupid: what/where is RIK? > > Also bear in mind I'm on a 100% bespoke arsystem. There are no OTB > applications installed. > > I think my best course of action will be to write a super small c# api > program... I can't see any other way forward at the moment. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
