After much time with BMC Support, the answer was to restart the AR Server. After doing this twice, everything came back. Since it all started when I add a support group, could this be a server cache issue? If so would that be the mid-tier server ot the AR Server? What/where would I change?
Thanks mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods) Sent: Monday, March 11, 2013 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM doesn't display ** Try to delete the AR System User Preference record for the affected user and have them try it again. I am seeing this regularly and though this is not a "fix" it may get the user back up and running. Remedy OnDemand 7.6.04 SP3 .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, March 07, 2013 10:39 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** The only change we have made since it was installed is the Mid-tier 7.6.04 SP3 201301041509 Hotfix and this definitely not a mid-tier issue. This started after I added a support group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited) Sent: Thursday, March 07, 2013 11:33 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** Hi Mark, Have any security patches or BMC patches been applied to the server in question? Regards, Khalil M. Khalil Technosys Limited<http://www.linkedin.com/company/technosys-limited> Tel: +44(0)1923437677 Mob: +44(0)7916153032 kha...@technosysuk.com<mailto:kha...@technosysuk.com> www.technosysuk.com<http://www.technosysuk.com/> [cid:image001.gif@01CE1E54.E2FB9DF0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 07 March 2013 16:21 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** Hi Dale, I checked the state of every application and they are all "Production". I'm stumped. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, March 06, 2013 10:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** Mark, Sounds like you have somehow switched the Application from Production to Maintenance mode. (Sometimes playing with adding/removing forms from an Application cause dev studio to think for itself). Take a Look in Dev Studio Open Applications Select the Application that is giving you the issue. Select General Field 'State' change to Production or Test These read the permissions from Roles form (Prod or Test permissions) Maintenance locks everyone out except admins Take Care Dale Jones DCS Raleigh, NC 919-523-6034 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Brittain, Mark [mbritt...@navisite.com] Sent: Wednesday, March 06, 2013 10:37 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** All non-admin users. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, March 06, 2013 6:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ITSM doesn't display ** Is this only for one user or all users? Check the record on "User" form for this people. On 06 Mar, 2013,at 09:19 PM, "Brittain, Mark" <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: HI All, This one really has been baffled and after two days with BMC support have not made any progress. Fortunately this is only on my development server. If I log on as a user to the IT Home Page everything is blank except the Applications panel on the left. If I select Incident Management Console nothing shows below the Incident Console title bar. If I select Search Incident, I get the Incident (Search) Title bar, the Search New Search, Searches, etc and below that I only get the blue BMC banner. If I press the Search button I get You have no access to field 1 (ARERR 333). Changes and Problems are the same way. The sample App works fine. If I logon as an AR System Administrator everything works fine. Same thing happens in the client so it is not a mid-tier issue. Has anyone seen this before? Any suggestions where to look for the cause? ARS 7.6.04 SP3 Mid-tier 7.6.04 SP3 201301041509 Hotfix Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ ** _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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