John, Not sure why your setting was this way. I would just guess someone selected the wrong choice by accident. They saw it was a -5 timezone and thought that was fine.
As to why this was right before and not today? Well, if you look up the COT timezone (this is the abbreviation for the America/Bogota timezone) you will see that they are not obeying daylight saving time. So, they were just fine during the winter, but when daylight saving time kicks in, they don't change and other areas change so it seems like the time is "wrong". So, just something to be aware of. All you contacts in Bogota are now an hour different from you than they were last week. Schedule meetings accordingly! I will note that the system worked exactly as it was supposed to. It used your preference setting to display things and your preference is to an area without daylight saving time. I hope this helps, Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, March 11, 2013 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: DST issues today RESOLVED Fred, They probably have. They don't inform me when they make "Security required" updates to the server. I tried a few more clients. Mid Tier via a browser running on my local PC shows the correct time. Mid Tier running a browser on the server in a Remote Desktop window shows the wrong time (Standard Time). And again, the WUT running on my PC shows the wrong time. I don't have a WUT on the server. I went to some other PC's and these folks got the correct time. I checked my Preferences and had America/Bogota in the settings which I thought would conflict with the Mid Tier. Anyway, I cleared the setting in Time settings on the WUT and everything works now. Don't know how or why the Time Zone was set to America/Bogota or why it didn't affect the time before Sunday. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, March 11, 2013 11:49 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: DST issues today My first question would be has anyone updated the Java on your server since the last time change? I think that the ARS server uses a Java routine to determine the timestamp. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, March 11, 2013 10:26 AM To: arslist@ARSLIST.ORG Subject: DST issues today Hello Listers, ARS 7.6.03 MS SQL 2005 MS OS Windows 2003 Enterprise Is anyone who has gone through the change to DST experiencing time stamp issues? My client machine and my server are displaying the correct Daylight Saving Time but the timestamp in the create date field on my system are still coming up as Eastern Standard Time. Haven't had an issue like this for many years now and it's kind of thrown me off. Any ideas out there? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
