If you mean that sometimes the picture isn't displayed or with a red cross instead (telling that he didn't find the picture) then you can also edit some filters, they are named something like "SRM:REQ:UpdateStatusImage_155".
We had a server name like this:
servername.domainname
but the picture couldn't be found, it needed "servername". We had to alter some filters, for example:
SRM:REQ:UpdateNeedsAttentionImageOn
in the set fields we changed:
$SERVER$
To:
LEFT($SERVER$,STRSTR($SERVER$,"."))
This way we stripped the "servername.domainname" to "servername".
There are other filters calling pictures as well, it's something begining like:
SRM:REQ:UpdateStatusImage_155
On 12 Mar, 2013,at 04:44 AM, "Parekar, Rahul" <rahul_pare...@bmc.com> wrote:
**_ARSlist: "Where the Answers Are" and have been for 20 years_In Mid-tier configuration you need to set FQDN for AR Server. There is defect SW00359332 logged for Needs attention flag to be clear when requested is closed.
> Date: Mon, 11 Mar 2013 12:43:39 -0400
> From: caruso.fr...@gmail.com
> Subject: SRM NeedsAttention Image
> To: arslist@ARSLIST.ORG
>
> ITSM 7.604 sp2
>
> On the Service Request Console we cannot get the "Needs Attention" GIF to appear in the open requests table. This is the image that shows open on a users open request when they are being asked for more information. The image is part of the Application and I can see it listed under Support Files. I can save the image to my desktop and it looks correct.
>
> Has anyone else run into this?
>
> Thank you
>
> Frank
>
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> "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
