The Minimum API Version is set to 0 (zero) and we have nothing disabled. When looking at the API log it does not show any issues.
Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com<http://www.hp.com/> [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 19, 2013 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Frustration ** Permission denied makes me think of the Admin Console -> Server Information -> Configuration tab. Do you have a Minimum API version listed (or any of the Disable options set)? Check the server API log From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, March 19, 2013 4:40 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Frustration ** "Permission denied" is a new one on me. I'd look into a couple of things: 1) whether encryption is installed server side and if that's a problem. 2) if there's an output file, if that directory exists and is writable. 3) account restrictions - try running as a superuser and if that works, start tracking down dependencies and checking what they are. 4) server side logs. maybe the permission restriction affecting things exists on that side of the street and there's more information. 5) firewall Just a few ideas. On Tue, Mar 19, 2013 at 2:06 PM, Pruitt, Christopher (Bank of America Account) wrote: ** Hello Fellow Listers. I have been fighting a runmacro issue on version 7.6.04 for almost a month now. I have tried every trick I can think of. I keep getting the following error every time I try and execute a runmacro command. Cannot establish a network connection to the AR System server - <REMOVED> : RPC: Miscellaneous tli error - event requires attention Permission denied [ARERR 90] We added: export SHLIB_PATH=/appl/Remedy/bin and export NLSPATH=/appl/Remedy/locale/C to our .profile We made sure that the Symbolic Link for runmacro.cat<http://runmacro.cat> in /usr/lib/nls/msg/C/ is pointing to the correct directory We ran the locale command and all looks good And still none of these made a difference Is there any other path I need to set on my .profile or copy the runmacro.cat<http://runmacro.cat> file to? This is very frustrating, the runmacro worked just fine before we upgraded, however, when we upgraded from 7.1 to 7.6.04 it just stopped working. Environment; AR System: 7.6.04 SP4 201209051922 OS: HP-UX B.11.31 Database: 10.2.0.4.0 - 64bi Database Client Library: /appl/oracle/product/11.2.0/Client_11.2.0 Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702<tel:%2B1.972.605.7702> office | christopher.pru...@hp.com<mailto:christopher.pru...@hp.com> Upcoming OOO: 4/1 through 4/5 - Vacation _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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