Thanks Natalie, Good to know that it is not just me that this bugs.
Some of our users top gripes: 1) The layout of the fields are different in the modules. Eg. in Incident the order of three fields is Notes, Template, Summary but in change it is Template, Summary, Notes. In change you select Type and then prioratise but in incident you prioratise then select the type. They should 'flow' the same - it is basic UI design 101 stuff. (now customised) 2) How you pick the customer is different in Incident/Change - In incident if the user does not exsit you can create a new profile, no such option in change. ( partly customised) 3) How you enter time spent/effort is different and missing from problem management altogether. 4)In change it does not display the requested for name (now customised) 5) The label does not always match the field name. 6) They dont like the display only fields that are grey when it comes to searching eg. change location - now better in 8.1 Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
