OK, I've posted this idea in the BMC Communities at https://communities.bmc.com/communities/ideas/1907
Add your own ideas and vote up if this is an issue that bugs you! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 27, 2013 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Whats with the Classification field labels in 8.1 ** You may want to consider submitting it as an idea in the BMC Communities<https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support?view=idea>. This way it is visible to all community members (and non-BMC search engines) and you can gain support in votes. Jason On Wed, Mar 27, 2013 at 8:42 AM, Stroud, Natalie K <nkst...@sandia.gov<mailto:nkst...@sandia.gov>> wrote: Tony: Some of it is probably due to the fact that they have different teams working on the different modules. I understand why they would break the work down that way, but the lack of a unifying vision for the UI across modules results in frustration for those of us who support the product and our end users alike. That's why they need consistency testers - folks who are familiar with that common vision for the UI and can give feedback to the different teams. Probably BMC would want an RFE for this. We all know that RFEs go to that great bit bucket in the sky and sit there a while, but BMC can't implement everything we ask for any more than we can implement everything our users ask for. I just think that if enough of us put in RFEs for a consistent UI across modules (and then define what we mean by that), that should tell them something. I'll put in an RFE if you do! (And I encourage anyone else out there who is frustrated by this same issue to also put in an RFE!) Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Wednesday, March 27, 2013 9:17 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Whats with the Classification field labels in 8.1 Thanks Natalie, Good to know that it is not just me that this bugs. Some of our users top gripes: 1) The layout of the fields are different in the modules. Eg. in Incident the order of three fields is Notes, Template, Summary but in change it is Template, Summary, Notes. In change you select Type and then prioratise but in incident you prioratise then select the type. They should 'flow' the same - it is basic UI design 101 stuff. (now customised) 2) How you pick the customer is different in Incident/Change - In incident if the user does not exsit you can create a new profile, no such option in change. ( partly customised) 3) How you enter time spent/effort is different and missing from problem management altogether. 4)In change it does not display the requested for name (now customised) 5) The label does not always match the field name. 6) They dont like the display only fields that are grey when it comes to searching eg. change location - now better in 8.1 Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
