Thank you, Jason. Just what I wanted to hear. For the first month, no surveys are to go to the customer as the team gets accustomed to using their new Remedy.
Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, April 01, 2013 2:14 AM To: arslist@ARSLIST.ORG Subject: Re: Survey ** It looks like all of the surveys were moved to SRM. You configure Incident to create a Service Request and SRM will handle the survey; even if the Incident didn't originate in SRM. In the SRD that creates the Incident you choose the survey you want to send upon Incident (Service Request) closure. Here is a KB article about it (older version but I think it still applies) https://kb.bmc.com/infocenter/index?page=content&id=KA287622&actp=search&viewlocale=en_US&searchid=1364485292624 It kind of makes sense that SRM is the customer facing piece for submitting, viewing status, searching KB and responding to surveys. 1 consistent interface that all apps can use. Jason On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra <sandra.henni...@usdoj.gov<mailto:sandra.henni...@usdoj.gov>> wrote: ** ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g Sanity check, please. ITSM with SRM has out of the box Survey & workflow tied to SRM and individual SRDs. There is no HPD:Help Desk Survey out of the box as with previous ITSM versions. Is this correct? Yes/No I have searched thru the online BMC guides and searched Dev Studio for Forms with “Survey” in the form name and not found any reference to HPD Survey. I am trying to verify so that out of the blue our customers will not be getting a Survey for closed Incident tickets. Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
