You need to do more than that....I just went through this fortunately - You need to make sure the field is on the source form (I believe that one is on HPD:Help Desk but is hidden).
Then you also need to add it to copy that field to NTE:SYS-NT Process Control Then you need to alter the workflow that replaces the text - I think it is this but there may be more. INT:FNDHPD:NPC:GetINCData_100 (filter) NTE:NPC:TranslateNotificationMessageINC1_602 (filter) HPD:INC:NotificationGenerator_899_PNPC`! (filter) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, April 04, 2013 8:54 AM To: arslist@ARSLIST.ORG Subject: SYS:Form Field Selection Form ** ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident & Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.3267 / Virus Database: 3162/6222 - Release Date: 04/03/13 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
