Reposting, hoping for some direction. I have a BMC request opening but nothing substantial. - (Outside of allowing the logined in user to submit survey under there id, doing this will be negate the survey, as some users try to get around the system). - we were hoping upgrade which includes SW00293926 would resolve the issue but doesnot; and it may not be the solution.
MT:7.5P5 on Websphere 6.1 all 32 bits. Upgraded to 7.6.04 SP4 (same issue) ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file <new session or Cmd); assumed active session. Then users clicks on survey url/link, its trys to launch in the 1st Session IE and fail. (ARERR [9361] - A current session exists for a different user).... Therefore, click (mouse) launches all URL in 1st session. - Question: is there away to make the click action, open in last IE session? 3. Open IE (1st session), login into midtier. Open IE (2nd session), (file <new session or Cmd); assumed active session. Then users copy/paste survey url/link into 2nd Session, works. 4. Open IE (1st session), don't login into midtier. Open IE (2nd session), login into midtier. Then users clicks on survey url/link, it launch in the 1st Session IE and works. - Question: In the below, can the header be modified specifically to start in new session, there by passing the click action above? the link/url is http://<Server:port>/arsys/servlet/ViewFormServlet?form=<form>&view=<viewname>&server=<alias>&username=<user>&pwd=<pwd>&qual=<qualification> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
