The generic id is read restricted, acccessible to all support groups. We have sso, however, we will need to give floating/fix license user write access to survey form - which the users could manipulate unfavorable, after a customer using the generic has submit survey. We have seen similiar incidents.
Possible a bug .. but its alway been like this since we had remedy 92, version 1.x on UNIX. The survey has been in place aleast 6-10 years......You can have multiple logins, different users, as long as it is a different IE session. with exceptiong for floating license user, they cannot login multple times, regardless of new sessions. Its an issue with how IE8 handles session, was hoping SW00293926 would fix it in the upgrade to 7.604 SP 4, but same issue. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
