Pavan, You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can't relate with other one. I just tried now and it resolved the related incident without any error.
Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal Sent: Wednesday, May 08, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then "Tools--> modify" all but modify all option is disabled in my case and another one that "relating the incidents" but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M <govind....@wipro.com<mailto:govind....@wipro.com>> wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using "original of" type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A " original of" related incident B Govind -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com/> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
