If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function.
Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M <govind....@wipro.com> wrote: > ** > > Pavan,**** > > ** ** > > You can relate a pending incident with any incident. But I guess if you > have related with one incident using original of / duplicate of, the same > incident you can’t relate with other one. I just tried now and it resolved > the related incident without any error.**** > > ** ** > > Regards,**** > > Govind**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal > *Sent:* Wednesday, May 08, 2013 12:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Modifying Incident**** > > ** ** > > ** **** > > Hi,**** > > Thanks for your response. **** > > But I've tried both ways i.e selecting the incidents and then "Tools--> > modify" all but modify all option is disabled in my case and another one > that "relating the incidents" but upto my understanding we cannot relate > the Pending incidents.**** > > I'hv tried this also and at this time it is showing me error.**** > > On Wed, May 8, 2013 at 11:45 AM, Govind M <govind....@wipro.com> wrote:*** > * > > I hope this will help incase if you want to resolve the pending incidents. > You can try using relationship tab. Go to the incident A which you want > actually to resolve and relate all the pending incidents using "original > of" type like below. On resolving incident A, it will resolve all the > pending incidents. But pls check your Filter API timeout. There is an > unsaid constraint on the number of incidents to relate for resolving > related incidents. I tried this in 7.1 for resolving 240 incidents but ends > with Filter time out error. > > Current request : incident A " original of" related incident B > > Govind**** > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal > Sent: Wednesday, May 08, 2013 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Modifying Incident > > Hi, > I know that what I am going to ask is silly.. Is there is any > functionality in Incident mangement to modiyf all the pending incident by > modifying only one incident.. > Actually what i want to do is to modify the status of all the pending > incident by modifying the status of only one incident Currently we are > using 7.0 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years"**** > > Please do not print this email unless it is absolutely necessary. > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com**** > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years"**** > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > * Please do not print this email unless it is absolutely necessary. ***** > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Your's Sincerely Rahul Bose _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
