Great point! We have seen this with incoming emails as well as web services. It is much easier to troubleshoot when you at least have the record in the system vs. being completely rejected by the system.
Jason On Wed, May 8, 2013 at 9:20 AM, William Rentfrow <wrentf...@stratacominc.com > wrote: > ** > > Another thing to note with this -**** > > ** ** > > You might not want very much workflow to fire on the initial action that > brings the email in. If there is an error in the submit process the entire > thing will roll back and it's harder to troubleshoot.**** > > ** ** > > When I've set this up in the past I actually push the emails in with an > escalation. Depending on how the emails are entered and what validation > you are doing it makes troubleshooting easier.**** > > ** ** > > Still, there's easily a case for doing it either way depending on your > environment and requirements.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Wednesday, May 08, 2013 9:13 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email to ARS 7.6.04**** > > ** ** > > ** **** > > You have to do a lookup on the AR System Email Association form, identify > the email based on the Source ID2 field being equal to Unique Identifier > field on AR System Email Messages. Based on that, you can obtain the > Destination ID of the attachment, then in another piece of workflow go to > AR System Email Attachments match based on the Attachment ID field, and > pull in the attachment.**** > > ** ** > > I hope this gives you a good starting point.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark > *Sent:* Wednesday, May 08, 2013 9:00 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Email to ARS 7.6.04**** > > ** ** > > ** **** > > Hi All,**** > > ** ** > > I have a requirement to give users the ability to send an email to ARS and > create a Work Info Note in the Incident or Change. When the email is > received in the AR System Email Messages form, based on the subject line, > the email is pushed to a staging form. On the staging form I do some > validation for things like out of office replies, verify the sender, etc. > If all criteria are met, then I push to the Work Info. Attachments are the > challenge. How do I get the attachments to the staging form?**** > > ** ** > > ARS 7.6.04**** > > ITSM 7.6.04**** > > ** ** > > Thanks**** > > Mark**** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company*** > > mbritt...@navisite.com**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > [image: email-Logo-031813]**** > > ** ** > > ** ** > ------------------------------ > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited.**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. **** > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13* > *** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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